Delivery policy
Placing an order confirms reading and acceptance of the conditions below.
All displayed prices are in LEI and include VAT.
Payment for the products can be made as follows:
- cash on delivery
- Online payment in the store, made through the Netopia payment processor
- bank transfer, in which case the delivery is made after receipt of the consideration in the account of ImagineMoss (Business Management and Development Consultancy) or according to the contractual agreement.
Products are delivered by an external carrier (courier).
A flat fee of 20 lei (VAT included) is charged for any order made with delivery on the territory of Romania, with the exception of the periods in which the lack of transport tax or another amount is clearly and unequivocally indicated in the case of large products.
Estimated delivery time:
- 1-2 days after receiving the order for products in stock
- 5-7 days, in the case of decorative paintings with lichens, mosses or stabilized plants, for the sizes presented in the online store.
- in the case of a 100% customized, large project, the delivery time may vary and will be indicated during the design consultation discussion. We know how impatient you can be to see the result of the project in your own space, so we do our best to deliver it as soon as possible.
After placing the order, you will be notified when the package is picked up by the courier.
CAREFUL! If the packaging of the package is damaged, it is necessary to check the products in the package in the presence of the courier, and if damage to the products is observed, it is necessary to complete a Verbal Damage Report in the presence of the courier. This report is proof of the courier's fault . The copy of this document is sent to the email address contact@imaginemoss.ro, together with the order number and photos of the damaged products, and we will initiate the recovery of the value of the products from the courier company, so that you are compensated or we will replace the damaged products free of charge additional.